We recommend 13 years or older.
CLICK HERE to view our performance calendar.
The Ambassador Theatre is located at 219 West 49th Street, New York City, NY between Broadway and 8th Avenue.
Click here to view a map.
C/E trains to 50th Street & 8th Avenue
1 train to 50th Street & Broadway
N/R trains to 49th Street & 7th Avenue
B/D/F/Q trains to 47th – 50th Streets & 6th Avenue
Click here to download a subway map – PDF format
Click here to download a bus map
Click here to get Amtrak train timetables
Click here to get New Jersey Transit information
Click here to view a seating chart of the Ambassador Theatre.
The show runs approximately 2 hours and 30 minutes, including one 15 minute intermission.
Yes! We have merchandise kiosks inside the theatre where you can buy CHICAGO shirts, the cast recording and many other fun items. Click here to purchase merchandise through the online store.
There are concession stands located on each level of the theatre that sell water, soda, alcoholic beverages and snacks. You can even pre-order your intermission drinks before the show starts. However, only bottled water is allowed at your seat.
The protocol used to be that you would get dressed up to go to the theatre. That is not a requirement, but we always feel it adds to the excitement of the experience. There is no official dress code inside the theatre.
The theatre is air conditioned, so nice and cool in the summer and comfortable in the winter.
Doors open 45 minutes before show time. We recommend arriving at least 15 minutes before show time.
There are no elevators to the upper level of the theatre. The upper levels have access by staircases that bring you to the top of the Front Mezzanine. From there you can walk down to seating in the Front Mezzanine and walk up to seating in the Rear Mezzanine. Ushers are there to assist.
Stairs are located on both the left and right sides of the theatre. There are approximately 26 steps to these additional restrooms. You can access both the men’s and women’s bathrooms by walking up either side’s staircase. To get to mezzanine seats, there are approx. 34 steps from the entrance of the theatre.
(Please note, if you require additional assistance, it is best to get to the theatre as early as possible.)
Restroom Accessibility: There is a unisex, wheelchair accessible restroom on the orchestra level. Additional restrooms are located on the mezzanine level of the theatre.
Seat Accessibility: Wheelchair seating is located in the Orchestra.
Services for the Physically Challenged: Theatre representatives are available to meet physically challenged theatergoers in the lobby of the building to escort them to designated areas for persons with disabilities.
Policy on Guide Dogs and Service Animals: Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.
Sound Enhancement: Headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit.
For press-related inquiries only, please email ChicagoTheMusical@bbbway.com.